The ability to help people grow professionally and build their carrier, to give them the right stimulus at the right time, but also to correct mistakes in order to boost their performance as individuals and as a group as well, these are only some of the qualities necessary to a boss to be a winner and to lead his/her team to hit targets.

But Performance Management means not simply managing a more or less smart system of rewards: Performance Management is a culture, made of rules, and behaviors and approches as well, that brings a manager to be a good boss or not.

In order to help people develop this culture, as a personal and a business resource as well, DMS Multimedia together with MindLab, is developing a new system of Real-life Simulations to train Performance Management skills.

Functionalities

Our CompetenceLAB gathered interesting stimuli and ideas during a workshop organized together with MindLab last December, dedicated to Performance Management. The meeting was attended by HR Managers and trainers from big companies of different sectors.

Performance Management as an expertise belongs to the realm of behavior and soft skills, more than to the field of technical or professional knowledge. Human talents make a boss charismatic and his/her team best performer.

We analyzed and pointed out the behaviors and skills that help a good boss manage his/her team’s performances properly. The simulations will help managers train the correct behaviors that will lead the members of his/her team to grow professionally and put up better performances.

For more information, or to join the project, do not hesitate to contact our LABs, at competencelab@dmsware.com.

Functionalities

Our Competence LAB team is developing a new system of Real Life Simulations to train you on a specific issue:  how to supply your staff the right feedbacks at the right time in order to boost the team’s performance.

Feeding back your staff properly is not just a matter of giving orders and information. It is crucial to understand how to divide responsibilities and duties, so to gain leverage on your staff’s enthusiasm and motivate them, how to make people to work together in harmony.

If you want to follow our team’s research and monitor the work in progress on this item, or if you want to join us in the project, do not hesitate to contact our LABs, at competencelab@dmsware.com.

The rhythm in our simulations is extremely fast, so that the user cannot rationalize his/her answer distorting his/her performance. In real life the user has no chance to stop and think how to solve a problem too much, he/she must react quickly, take a decision within the span of few minutes, sometimes just seconds.
Our LifeLike Interaction® system has a plug-in, called Dynamic Tracking, able to collect and manage data regarding user’s choices in detail. The speed and accuracy of this process is crucial for creating repositories of significant data useful to draw a clear profile of the users and find put trends in their performances.

Functionalities

Our Intelligence LAB straighten the Dynamic Tracking function so to follow the user’s choices step by step, in real time during the simulation and to understand his/her choices on the frame of the input he/she received by the system. The following step is a deep analysis of these data that help us to figure out the way users react in certain situations and under pressure. This help us to identify critical points that cause stress to users, but also the challenging factors and situations that unchain each user’s abilities and successful performances.
Dynamic Tracking is a key function in our system to help organizations to map out the Human Factor, systematically and in a reliable way.

Unlike traditional assessment tools, our Real Life Simulations show us the user’s reactions like in a photographic sequence, when the user doesn’t pose, but is involved and stimulated to react with genuine and instinctive answers.
Our approach helps us to evaluate under which circumstances the user has a specific reaction, so that we can figure out new simulations that better challenge individual improvement with regard to his/her behavioral weaknesses, but we can also identify winning strategies that can become interesting case studies to develop new training paths.

Our Lab tested the possibility to adapt our LifeLike Care approach (born to train physicians through interactive CLINICAL CASES and VIRTUAL PATIENTS) to a new scenario: the Pharmacy. Our aim is to provide pharmacists with a new training system to test and improve their soft skills in a protected environment.

Functionalities

Pharmacists have the delicate duty to collect sensitive data about patients/customers (symptoms, allergies, particular needs) quickly and to prescribe the right medicine according to the patient’s expectation (expressed as well as unexpressed).

In our Real Life Simulations users meet virtual patients/customers and colleagues as well, real people with real needs and expectation, under life-like circumstances: while people is queuing, during a flu emergency, or in an ordinary day.

Users can test their behavioral strategies simulation after simulation. And as time is a key factor for pharmacists, we help them to react properly in due time by training them with real time simulations.

Functionalities

Our Sphera LAB optimize the new release so that the system can “learn” details of the user’s behavior in real time, and adapt the behavior of the characters in the simulation accordingly.
That boosts up the number of variables the system takes in account to give output suitable to react to the user’s choices effectively. In other words, while users learn how to fit their behavior to the characters’ expectations, the system learns and evolves its input accordingly to the users’ output.

Usually, simulations have a high level of involvement at the beginning, during the first games, but the users’ enthusiasm fades away soon when the story becomes predictable and users have less new choices left. Unlikely, involvement in our Real Life Simulations has no drops. New input discard routine and predictability, and keep users glued to the simulation, match after match (exactly 16 million different matches for each simulation).

Our system is extremely flexible and dynamic, and users understand they have only one way to win the game: they must change their  behavior and learn to fit their choices at best and quickly, in any situation. And this is exactly what we want the system helps them to do: to train their skills to improve their performances and be able to choose the best behavioral strategy to deal with a specific characters (i.e. psychological profiles).

Functionalities

Thus we provide the user with extremely accurate feedbacks. The improvement of QUOTE enhances the system capability to track the user’s choices in detail. Our LifeLike Interaction® system is able to calculate the effect of the user’s choices on the virtual character’s expectations and to track the most significant answers given by the user. The system processes all the collected data, and create a final judgment according to the specific psychological profile of the characters the user played with in the simulation. The system supplies the user a final judgment through the characters’ words: personal opinions about the user’s performance, quoting good choices as well as wrong ones.

The characters in our Real Life Simulations have stated personalities and specific psychological profiles. Their judgments are subjective, but realistic and consistent, so that the user has the chance to understand the impact of his/her behavior on other people, learning to look things from a different perspective.